1800 762 878

Claims


When you have a claim we are here to help!

Claims are an unfortunate reality; however we are here to support you through the process. When claims arise contact your client manager immediately after you become aware of any event that has or may give rise to a claim as required by your policy, particularly as delays can prejudice the insurers position.

As part of the claims process we negotiate your claims on your behalf with the insurer – (your claims are not managed by a centralised processing team). Our knowledge of the industry is our key advantage in achieving outstanding claims success. Building terminology is second nature to our team, which allows us to interpret policy wording and understand complex claim events while working with the insurers’ technical assessors to help secure the best possible claim result.

Claim Forms:

Public / Products Liability Report >
Construction Works - Property Damage Report >
 

In the event of a Home Warranty claim please contact your insurer:

CGU - 13 10 26
QBE - 1300 790 723
Vero - 1800 554 255

 

Important information required for claims

In the event of theft or malicious damage to your property, you will be required to provide Proof of Ownership.

In the event of a claim for theft or malicious damage you will be required to provide proof of ownership for each of the items you are claiming for. The following are acceptable proof of ownership:

Materials

  • Itemised invoice for original or replacement items.
  • Itemised installation invoices or original or replacement items.
  • Signed delivery dockets for original or replacement items.

Tools

  • Invoice for original items
  • Service documentation
  • Copy of asset schedule
  • Instruction manual (only original accepted)
 

Hints & Tips

  • Ensure you keep an up to date schedule of your tools and material, and that you review and update your list a few times a year. Tax time might be a good prompt for you to update your list.
  • You may want to set up an item inventory spreadsheet including an image of the item, the items receipt and model number and store the spreadsheet in a few locations such as your home and work.
  • Take photos of your tools and equipment, including the model and serial numbers.
  • Sometimes receipts fade, take photos of your receipts and keep them on file.
 

Duty of disclosure

  • Your Duty of disclosure: Before you enter into a contract of general insurance with an Insurer, you have a duty under the Insurance Contracts Act 1984, to disclose to the insurer every matter that you know, or could reasonably be expected to know.
  • You have the same duty to disclose those matters to the insurer before you renew, extend, vary or reinstate a contract of general insurance.
  • Non-disclosure: if you fail to comply with your duty of disclosure, the insurer may be entitled to reduce the liability under the contract in respect of a claim or may cancel the contract. If your non-disclosure is fraudulent, the Insurer may also have the option of voiding the contract from its beginning.
  • Your policy contains a Subrogation clause, Subrogation is the right for an insurer to legally pursue a third party that caused an insurance loss to the insured. Therefore you must not agree to exclude or limit any of your rights because that will affect the Insurers right to recover from those parties.

 
Contact Us
1800 762 872